Terms of Service

1. Acceptance of terms

By creating an account, accessing, or using the StoryStudio platform, you agree to be bound by these Terms of Service and any additional guidelines referenced herein. If you are using the Services on behalf of an organization, you represent that you have authority to bind that entity.

2. Accounts and eligibility

• You must be at least 18 years old and able to form a binding contract.
• You are responsible for all activity occurring under your login credentials and for maintaining the confidentiality of your password.
• We may suspend or terminate accounts that violate these terms or engage in fraudulent, abusive, or unlawful behavior.

3. Usage rights and restrictions

• We grant you a limited, non-exclusive, non-transferable license to access and use the Services for your internal business or creative purposes.
• You may not reverse engineer, interfere with, or disable any security or access controls.
• You are responsible for ensuring your content complies with applicable laws, third-party rights, and community standards.
• Beta or experimental features may be provided as-is and can be modified or discontinued at any time.

4. Payments and renewals

• Paid subscriptions renew automatically each billing cycle unless canceled before renewal.
• Fees are non-refundable except where required by law; downgrades take effect at the end of the current term.
• Taxes may be applied based on your billing address. You authorize us to charge the payment method on file for applicable fees.

5. Intellectual property

• StoryStudio retains all rights, title, and interest in the Services, including software, models, and branding.
• You retain ownership of your content. By using the Services, you grant StoryStudio a limited license to process and host your content solely to operate and improve the platform.
• Feedback you provide may be used to improve the Services without obligation or compensation.

6. Confidentiality and data

We implement administrative, technical, and physical safeguards to protect your data. You agree to protect any non-public information received through the Services and to notify us promptly of unauthorized access.

7. Disclaimers and limitation of liability

The Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, StoryStudio disclaims all warranties and will not be liable for indirect, incidental, or consequential damages. Our aggregate liability for claims arising out of these terms will not exceed the fees paid to us in the preceding three months.

8. Termination

You may stop using the Services at any time. We may suspend or terminate access for violations of these terms or for protection of the platform. Sections intended to survive termination will remain in effect.

9. Changes to terms

We may update these Terms of Service from time to time. Continued use after updates become effective constitutes acceptance of the revised terms.

10. Shipping policy

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and/or speed post only.

Orders are shipped within Not Applicable or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.

Transmenio Solutions is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within Not Applicable rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation.

Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration.

For any issues in utilizing our services you may contact our helpdesk on 9944006951 or support@ai-storystudio.com.

11. Cancellation and refunds

Transmenio Solutions believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 3-5 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• Transmenio Solutions does not accept cancellation requests for perishable items like flowers, eatables etc.
• Refund or replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at their own end. This should be reported within 3-5 days of receipt of the products.
• If you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 3-5 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

In case of any refunds approved by Transmenio Solutions, it'll take 3-5 days for the refund to be processed to the end customer.

12. Contact

You may contact us using the information below:

• Merchant legal entity name: Transmenio Solutions
• Registered address: 3A, 2nd Floor, Ramachandra Nagar, Chennai, Chennai, Tamil Nadu 600060
• Operational address: No. 3A, Ground Floor, Ramachandra Nagar, Madhavaram, Chennai, Tamil Nadu 600060
• Telephone: 9944006951
• Email: support@ai-storystudio.com